Submitted by	Category	Review Cycle	.	Public
Joachim Mutter/sysarc on 10/02/2019 at 11:26 AM	VMWare

After cloning a windows 7 System from a working Lenovo W510 laptop, the started Virtual Machine did not have a working keyboard and the system was extremly slow.
After logging in with the OnScreenKeyboard, I deinstalled the synaptics UltaNav Driver, which is in the VM no longer needed and hints in the web mentioned this as the base reason why mouse und keyboard may not work. Unfortunatelly after the reboot the keyboard still didn't work, speed got a bit better.
Another tip tells something about installing the VMWare tools (which did not start automatically, but via execute installer in the virtual CDROM drive of the VM) and change the drivers with one out of these tools, but there was nothing related to keyboard nor mouse, but at least the speed got better.

Finally the below article brought me to the right direction, but I had to remove the "SynTP" entry in the UpperFilter for the keyboard.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96B-E325-11CE-BFC1-08002BE10318}

SynTP
kbdclass
vmkbd

I got it working. I followed the steps in the following KB Article and it worked like a charm

• On the Registry menu, click Select Computer, and then type the computer name of the computer that has no keyboard or mouse.
• After you connect, click Hkey_Local_Machine on Remote_Computer_Name on the Window menu, and then navigate to the following key:
  SYSTEM\CurrentControlSet\Control\Class\{4D36E96B-E325-11CE-BFC1-08002BE10318}
• Double-click the UpperFilters:REG_MULTI_SZ: Lkbdflt2 kbdclass value, and then remove only the Lkbdflt2 entry.
  Joe: removing "SynTP" did the job
• Navigate to the following registry location:
  SYSTEM\CurrentControlSet\Control\Class\{4D36E96F-E325-11CE-BFC1-08002BE10318}
• Double-click the UpperFilters:REG_MULTI_SZ: Lmouflt2 mouclass value, and then remove only the Lmouflt2 entry.
• On the Registry menu, click Close.
• On the Registry menu, click Exit.
• Restart
  the computer with the mouse/keyboard problems. After the computer
  restarts, the mouse and keyboard should be functional. 
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